– For all product returns it is necessary that the products are in their original condition and unused. If the product(s) is in its original condition, the refund request will be approved and we will refund the amount on the same medium as the transaction within 10 working days.
– In case you do not wish to replace the product of your order, contact us to request a refund of the purchase amount. Return shipping is borne by the customer. If the product is in its original condition, the refund request will be approved and we will deposit the value of the product in the bank account that you will indicate to us within 10 working days. Otherwise, if the product is not in its original condition, we will inform you about the impossibility of refunding and returning this package.